SMS Opt-Out & Help Instructions
Last Updated: June 2026
If you are receiving SMS messages from an organization using the CampanaOne platform and wish to manage your preferences or stop receiving messages, please follow the instructions below.
How to Opt-Out (Stop Messages)
To immediately revoke your consent and stop receiving all SMS messages from a specific sender, simply reply to the message with the word:
Other supported opt-out keywords include: STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE.
Upon receiving this keyword, our system will automatically process your request and send a single confirmation message stating that you have been unsubscribed. No further messages will be sent. Opt-out requests are honored within one business day.
How to Get Help
If you need assistance or information about the messages you are receiving, reply to the message with the word:
Other supported help keywords include: INFO.
Upon receiving this keyword, you will receive an automated response with information about the organization sending the messages and a link to this support page.
How to Opt Back In
If you have previously opted out but wish to resume receiving critical alerts, you can reply to the sender with the word START or UNSTOP. This will re-enable SMS delivery for your mobile number.
Related Policies
Message and data rates may apply. Message frequency varies based on the organization's usage.